This Privacy Policy explains how Orient Commerce Collective (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information when you access or use our website, including all pages, features, forms, and services available through the website collectively referred to as the “Site.”

We respect your privacy and are committed to protecting your personal information responsibly. This Privacy Policy describes the types of information we may collect, how we use that information, when we may share it, and the measures we take to safeguard it.

By using this Site, you agree to the terms of this Privacy Policy and any applicable Cookie Policy. We may update this Privacy Policy from time to time without prior notice, except by posting the revised version on this Site. We encourage you to review this page periodically for the latest information about our privacy practices.

1. Information Collection

We collect information to operate, improve, and personalize our Site and services. This information may be used to respond to inquiries, process requests, communicate updates or offers that may interest you, and manage our business operations.

Information You Provide to Us

We may collect personal information when you voluntarily submit it through our Site. This may include when you contact us through a “Get in Touch” form, submit a business inquiry, make a referral, apply for career opportunities, subscribe to our newsletter, or communicate with our team online.

The personal information we collect may include your name, email address, phone number, business details, brand information, storefront URL, and other information you choose to provide. For career-related inquiries, we may also collect information relevant to your application.

Providing certain information is optional, but if you choose not to provide required details, we may be unable to respond to your request, assess your inquiry accurately, or provide the relevant services.

Newsletter

You may subscribe to our newsletter by providing your name and email address through our Site. We use this information to send updates, news, and information about Orient Commerce Collective and our services. We do not share newsletter subscriber information externally, except as needed to operate our mailing services.

Information from Third-Party Sources

Our Site may include links to websites, applications, or platforms operated by third parties. This Privacy Policy does not apply to information you provide to those third-party websites or platforms. Any information you share on third-party sites, such as social media platforms, is governed by their own privacy policies.

Automated Information Collection

When you interact with our Site, emails, or online advertisements, we may automatically collect certain information. This may include browser type, device information, IP address, pages visited, referring links, and usage activity. This information helps us improve our Site, monitor performance, support analytics, and manage marketing campaigns.

Cookies

Like many websites, our Site may use cookies and similar technologies. Cookies help us provide a better browsing experience, understand how visitors use our Site, and improve our services. Details about the cookies we use may be provided in our Cookie Policy.

2. Information Use, Disclosure, and Sharing

We may use third-party service providers, applications, and business tools to help us operate our Site and provide services. These providers may store or process information on our behalf.

We may share personal information only when necessary, including in the following situations:

• With service providers, vendors, and business partners that help us operate our Site, communicate with users, provide services, manage analytics, or support business operations.
• With affiliates or related entities for internal administration, management, or business purposes.
• In connection with a business transaction, such as a merger, acquisition, sale, transfer, restructuring, or similar business event.
• When required by law, regulation, legal process, court order, or governmental request.
• When necessary to protect our rights, safety, property, users, or business interests.

If we process your personal information based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect any processing carried out before your consent was withdrawn.

3. Opting Out

You may opt out of certain communications from us at any time.

To unsubscribe from our newsletter or marketing emails, you may follow the unsubscribe instructions included in our emails or contact us directly at the email address listed below.

Please allow reasonable time for your request to be processed. Email opt-out requests may take up to 10 days, while other requests may take longer depending on the nature of the request.

Even if you opt out of marketing communications, we may still contact you for transactional or administrative purposes, such as responding to inquiries, managing business communications, customer service, appointment reminders, or career-related matters.

4. Data Transfers and International Data Transfers

We may transfer, store, or process personal information in countries outside your country of residence. This may include transfers to our affiliates, service providers, partners, or authorized personnel located in different jurisdictions.

By using our Site, you acknowledge that your information may be transferred to and processed in locations where privacy and data protection laws may differ from those in your jurisdiction.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information during international transfers.

If Orient Commerce Collective is involved in a merger, acquisition, business transfer, or sale of assets, we will continue to protect personal information in accordance with this Privacy Policy and will notify affected users when required by applicable law.

5. Security of Personal Data

We use reasonable technical, administrative, and organizational measures to protect personal information against accidental, unauthorized, or unlawful access, use, processing, alteration, disclosure, transfer, loss, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we take steps to protect your information, we cannot guarantee absolute security.

If a data breach occurs that may affect the privacy or security of your personal information, we will take appropriate action and provide notification where required by applicable law.

All information provided to us may be stored on secure servers or with trusted third-party service providers.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we will delete, remove, anonymize, or securely store it as required by applicable law. If you request deletion of your personal information, we may still retain certain information where necessary to comply with legal obligations, resolve disputes, enforce agreements, or protect our legitimate business interests.

We may also retain information in an anonymized or aggregated form that does not personally identify you.

7. General Data Protection Regulation (GDPR)

Where applicable, we process personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

If you are located in the European Union or European Economic Area, you may have certain rights regarding your personal information, including the right to access, correct, download, delete, restrict, or object to certain processing of your data.

Some rights may apply only in specific circumstances. To exercise your rights, please contact us using the details provided in the “Contacting Us” section below.

Please note that your information may be transferred outside Europe, including to countries that may have different data protection laws than your own.

8. For California Residents

If you are a resident of California, you may have specific rights regarding your personal information under applicable California privacy laws.

We may use personal information for business purposes, such as improving our Site, conducting internal research, developing services, responding to requests, and supporting business operations. This does not necessarily constitute the sale of personal information.

If you are a California resident and would like to make a privacy-related request, please contact us using the details below. If an authorized agent submits a request on your behalf, we may require proof that the agent has authority to act for you.

9. Children’s Online Privacy Protection

Our Site is intended for adults. We do not knowingly collect personal information from children under the age of 13 without parental consent.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to our Site, please contact us so we can take appropriate action. Children under 13 should not submit personal information through our Site.

10. Contacting Us

If you have questions, feedback, or requests regarding this Privacy Policy or our handling of personal information, you may contact us at:

Email: [email protected]

Write to:
Data Protection Officer
Orient Commerce Collective
Room 1202, Flat A, 12/F, Efficiency House,
35 Tai Yau Street, San Po Kong,
Kowloon, Hong Kong

To protect your privacy and security, we may need to verify your identity before responding to certain requests.

11. Disclaimer

We make reasonable efforts to keep the information on our Site accurate and up to date. However, we do not guarantee that the content on our Site is always complete, accurate, reliable, or current.

12. Severability

If any part of this Privacy Policy is found to be unlawful, invalid, or unenforceable, that part will be removed or limited to the minimum extent necessary. The remaining sections will continue to remain valid and enforceable.

13. Amendments and Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to how we handle personal information, we will post the updated Privacy Policy on this page.

The updated version will take effect once posted, unless otherwise stated. You are responsible for reviewing this Privacy Policy periodically for any changes.

14. Governing Law

This Privacy Policy and your use of this Site shall be governed by the applicable laws of the jurisdiction in which Orient Commerce Collective operates, unless otherwise required by applicable law.